About SatisFacts

No matter the market conditions or retention challenges, SatisFacts offers more than statistics – we help you craft targeted solutions through resident feedback programs that will improve performance, maximize net operating income and increase asset value by reducing costly turnover.

We Take the Guesswork Out of Retention™

Results from our client satisfaction survey show that our customers achieve a resident turnover rate that is 9.5 points lower than the results reported in the National Apartment Association (NAA) Income and Expense Survey.

If your turnover was 3%, 6% or 9% lower, what impact would this have on your portfolio’s performance? Calculate the NOI Impact of Reducing Your Turnover: try it…

SatisFacts provides real-world solutions, not superficial answers.  Rather than handing off an exhaustive report and collecting a fee, we are vested in your success.

We walk along side you throughout the process:

• design custom tailored feedback program (components, methodology, survey) to meet budget and performance appraisal objectives
• surveying (discovery process)
• results & reporting
• discussing key actionable issues
• helping you draft practical solutions
• implementation
• education
• consultation (problem-solving)
• celebrating tangible results (annual awards program)

We won’t water down the facts or offer you band-aids when recovery requires remedies that go to the heart of the issues.  You can count on us to be with you each step of the way, providing you with support, insights and resources.